Course fee: R4 441.50
Deposit: R1 552.95
Monthly instalment: R481.43
Payment duration: 6 months
Study duration: 12 months
Call Centre Administrator
R4 441.50
This course is designed for candidates who currently work as call centre agents or who are interested in learning the skills to work in customer service. Learn to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.
 Distance learning |
 Start anytime |
 Study duration (Months) |
 Study material & shipping |
 Dedicated support team |
 Certified by Optimi College |
- Course Fee
- About the Course
- Admission Requirements
- Accreditation Status
- Assessment Details
- What to Expect
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Course code: C01038
Subjects:
Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools
Call Centre
Telephone service fundamentals
Effective call handling
Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English.
Expertise level: Beginner.
Equipment: Access to a PC or laptop with a reliable internet connection to submit assignments on the Online Classroom.
Effort: Self-paced learning.
Course type: Short course
Certification: Certificate confirming course completion.
Certification issued by: Optimi College
Assessment information:
Completed assignments are uploaded to the Optimi College Online Classroom for marking by our assessor.
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Orientation session
The virtual orientation session will set you up for academic success and assist you in your transition to distance and digital learning at Optimi College. The aim of this session is to give you information about your course and also answer frequently asked questions.
Online classroom access
The Online Classroom is easily accessible from your cell phone or PC. You have access to a range of resources and facilities, designed to support your learning journey. You can also submit assignments on the Online Classroom. Managing your assignments is simple, fast, and reliable.
Study material and courier delivery included
Our study material and textbooks are included in the total course fee, so you do not have to worry about sourcing your own textbooks. We will send you all the necessary study material to complete the course. Material is sent via courier, at no additional charge when you reside in South Africa!
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