Call Centre Administrator

Name: Call Centre Administrator
SKU: C01038
Price: 4230.00 ZAR
Availability: InStock

R4,230.00

This course is designed for candidates who currently work as call centre agents or who are interested in learning the skills to work in customer service. Learn to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.

Course number: C01038 Categories: Commerce Academy, Distance Learning, Sales and Marketing, Short Courses

Commerce Academy, Distance Learning, Sales and Marketing, Short Courses

Mode of delivery: Distance learning
Subjects:

Customer Satisfaction
Call Centre
Telephone Courtesy and Customer Service

Subject breakdown

Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools

Call Centre
Telephone service fundamentals
Effective call handling

Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception