Call Centre Administrator

R4 441.50

This course is designed for candidates who currently work as call centre agents or who are interested in learning the skills to work in customer service. Learn to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.

Global learning Distance learning
Clock Start anytime
Calendar Study duration (Months)
Courier Study material & shipping
People Dedicated support team
Certificate Certified by Optimi College

Course code: C01038



Customer Satisfaction

Clearing the Barriers
Building the Foundation
Using the Tools


Call Centre

Telephone service fundamentals
Effective call handling


Telephone Courtesy and Customer Service

Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception

The ability to read and write in English.

Learners must be at least 16 years of age.



Course type: Short course

Certification: Certificate confirming course completion.

Certification issued by: Optimi College

Completed assignments are uploaded to the Optimi College Online Classroom for marking by our assessor.

Course fee: R4 441.50

Deposit: R1 552.95

Monthly instalment: R481.43

Payment duration: 6 months

Study duration: 12 months

Dedicated support team

Study material and courier delivery included

Online classroom access