Call Centre Administrator


This course is designed for candidates who currently work as call centre agents or who are interested in learning the skills to work in customer service. Learn to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.

Deposit : R1,479.00

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 Mode of delivery: Distance learning

Customer Satisfaction
Call Centre
Telephone Courtesy and Customer Service 

Subject breakdown

Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools

Call Centre
Telephone service fundamentals
Effective call handling

Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception




Course starting dates: You can register and start studying this course at any time as registration is open all year round.

Admission requirements:

Grade 10

The ability to read and write in English

Learners must be at least 16 years of age




 Course type: Short Course

  Certification: Certificate confirming course completion

  Certification issued by: Optimi College



Assessment information

Portfolio of Evidence (PoE)






Course fee: R4,230.00

Course Deposit: R1479.00

Monthly instalment option: R458.50

Payment duration: 6 Months

Study duration: 12 Months

Online Classroom Access
 Dedicated Client Engagement Support
 Dedicated Lecturer
Study Material and Courier Delivery Included

Call Centre Administrator

Deposit : R1,479.00