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R4,230.00
This course is designed for candidates who currently work as call centre agents or who are interested in learning the skills to work in customer service. Learn to answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to consumers.
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![]() ![]() Admission requirements: Grade 10 The ability to read and write in English Learners must be at least 16 years of age |
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Assessment information
Portfolio of Evidence (PoE)
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