Course code: C01035
Subjects:
Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools
Call Centre Management
Call Centre Fundamentals
Call Centre Technology
Employee Motivation and Monitoring
Employee Management
Customer Management
Managing for Excellent Service
Communicating Information to Executives
Managing Performance
Understand Performance Management
Performance Planning Meeting
Appraising Employee’s Performance
Legal Appraisal
Performance Improvements
Customer Relationship Management
Customer Loyalty
CRM Basics
Preparations for CRM
CRM Implementation
eCRM
eCRM Customisation and Goals
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English.
Expertise level: Beginner.
Equipment: Access to a PC or laptop with a reliable internet connection to submit assignments on the Online Classroom.
Effort: Self-paced learning.
Course type: Short course
Certification: Certificate confirming course completion.
Certification issued by: Optimi College
Assessment information:
Completed assignments are uploaded to the Optimi College Online Classroom for marking by our assessor.
Course fee: R5 008.50
Deposit: R1 755.60
Monthly instalment: R542.15
Payment duration: 6 months
Study duration: 8 months
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Orientation session
The virtual orientation session will set you up for academic success and assist you in your transition to distance and digital learning at Optimi College. The aim of this session is to give you information about your course and also answer frequently asked questions.
Online classroom access
The Online Classroom is easily accessible from your cell phone or PC. You have access to a range of resources and facilities, designed to support your learning journey. You can also submit assignments on the Online Classroom. Managing your assignments is simple, fast, and reliable.
Study material and courier delivery included
Our study material and textbooks are included in the total course fee, so you do not have to worry about sourcing your own textbooks. We will send you all the necessary study material to complete the course. Material is sent via courier, at no additional charge when you reside in South Africa!
Start anytime
Study duration (Months)
Study material & shipping
Dedicated support team
Certified by Optimi College
