Customer Service


This course allows candidates to gain an in-depth knowledge of customer service methodology and practice in the information technology environment. It is the preferred course for IT technicians working with customer-facing roles.

Deposit : R1,670.00

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 Mode of delivery: Distance learning

Excellence in Service (Basic)
Face to Face Communication
Customer Satisfaction
Telephone Courtesy and Customer Service
Calming Upset CustomersSubject breakdownExcellence in Service (Basic)
Customer service fundamentals
Customer service skills
Customer management
Customer communicationFace to Face Communication
Face the Facts
Practice Your Nonverbals
Choose Your Words Carefully
Listen Closely

Communicate Across the Miles
Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools

Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception

Calming Upset Customers
The Importance of Calming Upset Customers
Why Customers Get Upset
Preventing Behaviours That Irritate Others
Practicing Behaviours That Calm Customers
Tips for Managers

Course starting dates: You can register and start studying this course at any time as registration is open all year round.

Admission requirements:

Grade 10

The ability to read and write in English

Learners must be at least 16 years of age





 Course type: Short Course

  Certification: Certificate confirming course completion

  Certification issued by: Optimi College




Assessment information

Online Assessments






Course fee: R4,770.00

Course Deposit: R1,670.00

Monthly instalment option: R516.67

Payment duration: 6 Months

Study duration: 8 Months

 Online Classroom Access Dedicated Client Engagement Support
Study Material and Courier Delivery Included
 Tutor Support

Customer Service

Deposit : R1,670.00