Course fee: R5 008.50
Deposit: R1 753.50
Monthly instalment: R542.50
Payment duration: 6 months
Study duration: 8 months
Customer Service
R5 008.50
Customer service teaches you how to communicate effectively with different types of people. You’ll learn how to articulate clearly, listen attentively, and respond in a way that meets customer needs. These communication skills are essential in many areas of life, from personal relationships to workplace interactions.
 Distance learning |
 Start anytime |
 Study duration (Months) |
 Study material & shipping |
 Dedicated support team |
 Certified by Optimi College |
- Course Fee
- About the Course
- Admission Requirements
- Accreditation Status
- Assessment Details
- What to Expect
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Course code: C01020
Subjects:
Excellence in Service (Basic)
Customer Service Fundamentals
Customer Service Skills
Customer Management
Customer Communication
Face-to-Face Communication
Face the Facts
Practice Your Nonverbals
Choose Your Words Carefully
Listen Closely
Communicate Across the Miles
Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools
Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception
Calming Upset Customers
The Importance of Calming Upset Customers
Why Customers Get Upset
Preventing Behaviours That Irritate Others
Practicing Behaviours That Calm Customers
Tips for Managers
Academic grade: No minimum school pass requirements or formal prerequisites.
Language: Proficiency in English.
Expertise level: Beginner.
Equipment: Access to a PC or laptop with a reliable internet connection to submit assignments on the Online Classroom.
Effort: Self-paced learning.
Course type: Short course
Certification: Certificate confirming course completion.
Certification issued by: Optimi College
Assessment information:
Completed assignments are uploaded to the Optimi College Online Classroom for marking by our assessor.
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Orientation session
The virtual orientation session will set you up for academic success and assist you in your transition to distance and digital learning at Optimi College. The aim of this session is to give you information about your course and also answer frequently asked questions.
Study material and courier delivery included
Our study material and textbooks are included in the total course fee, so you do not have to worry about sourcing your own textbooks. We will send you all the necessary study material to complete the course. Material is sent via courier, at no additional charge when you reside in South Africa!
Sales and Marketing
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