Customer Service

R5 008.50

This course allows candidates to gain an in-depth knowledge of customer service methodology and practice in the information technology environment. It is the preferred course for IT technicians working with customer-facing roles.

Global learning Distance learning
Clock Start anytime
Calendar Study duration (Months)
Courier Study material & shipping
People Dedicated support team
Certificate Certified by Optimi College

Course code: C01020



Excellence in Service (Basic)

Customer Service Fundamentals
Customer Service Skills
Customer Management
Customer Communication


Face-to-Face Communication

Face the Facts
Practice Your Nonverbals
Choose Your Words Carefully
Listen Closely


Communicate Across the Miles

Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools


Telephone Courtesy and Customer Service

Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception


Calming Upset Customers

The Importance of Calming Upset Customers
Why Customers Get Upset
Preventing Behaviours That Irritate Others
Practicing Behaviours That Calm Customers
Tips for Managers

The ability to read and write in English.

Learners must be at least 16 years of age.

Course type: Short course

Certification: Certificate confirming course completion.

Certification issued by: Optimi College

Completed assignments are uploaded to the Optimi College Online Classroom for marking by our assessor.

Course fee: R5 008.50

Deposit: R1 753.50

Monthly instalment: R542.50

Payment duration: 6 months

Study duration: 8 months

Dedicated support team

Academic tutor support

Study material and courier delivery included

Online classroom access