Customer Service

Name: Customer Service
SKU: C01020
Price: 4770.00 ZAR
Availability: InStock

R4,770.00

This course allows candidates to gain an in-depth knowledge of customer service methodology and practice in the information technology environment. It is the preferred course for IT technicians working with customer-facing roles.

Course number: C01020 Categories: Commerce Academy, Distance Learning, Sales and Marketing, Short Courses

Commerce Academy, Distance Learning, Sales and Marketing, Short Courses

Mode of delivery: Distance learning
Subjects:

Excellence in Service (Basic)
Face to Face Communication
Customer Satisfaction
Telephone Courtesy and Customer Service
Calming Upset CustomersSubject breakdownExcellence in Service (Basic)
Customer service fundamentals
Customer service skills
Customer management
Customer communicationFace to Face Communication
Face the Facts
Practice Your Nonverbals
Choose Your Words Carefully
Listen Closely

Communicate Across the Miles
Customer Satisfaction
Clearing the Barriers
Building the Foundation
Using the Tools

Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing the Customer’s Perception

Calming Upset Customers
The Importance of Calming Upset Customers
Why Customers Get Upset
Preventing Behaviours That Irritate Others
Practicing Behaviours That Calm Customers
Tips for Managers