R5 061.00

The business duties of a receptionist may include answering visitors’ enquiries and its products or services, directing visitors to their destinations, sorting and handing out mail, and answering incoming calls on multi-line telephones.

Global learning Distance learning
Clock Start anytime
Calendar Study duration (Months)
Courier Study material & shipping
People Dedicated support team
Certificate Certified by Optimi College

Course code: C01025



Introduction to Computers

Getting To Know PCs and The Windows 8 Interface
Using Modern Apps And Navigation Features
Working With Desktop Applications
Using Internet Explorer 10
Customizing The Windows 8 Environment
Using Windows 8 Security Features


Organisational Communication

Communication Basics
Leadership And Motivation
Relational Context And Organizations
Technology In The Workplace
Context, Stress And Managerial Tools
Innovation And Change
Power, Politics, And Diversity


Excellence in Service Basic

Customer Service Fundamentals
Customer Service Skills
Customer Management
Customer Communication


Telephone Courtesy and Customer Service

Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing The Customers Perception

The ability to read and write in English.

Learners must be at least 16 years of age.

Course type: Short course

Certification: Certificate confirming course completion.

Certification issued by: Optimi College

Completed assignments are uploaded to the Optimi College Online Classroom for marking by our assessor.

Students are required to submit the following number of assignments per subject:

Introduction to Computers: 3 assignments

Organisational Communication: 2 assignments

Excellence in Service Basic: 1 assignment

Telephone Courtesy and Customer Service: 1 assignment

Course fee: R5 061.00

Deposit: R1 771.35

Monthly instalment: R548.28

Payment duration: 6 months

Study duration: 8 months

Dedicated support team

Academic tutor support

Study material and courier delivery included

Online classroom access