Receptionist

Name: Receptionist
SKU: C01025
Price: 4820.00 ZAR
Availability: InStock

R4,820.00

The business duties of a receptionist may include answering visitors’ enquiries and its products or services, directing visitors to their destinations, sorting and handing out mail, and answering incoming calls on multi-line telephones.

Course number: C01025 Categories: Commerce Academy, Distance Learning, Secretarial and Personal Assistant Tag: Office Administration

Commerce Academy, Distance Learning, Secretarial and Personal Assistant

Mode of delivery:

Distance learning

Subjects:

Introduction to Computers
Organisational Communication
Excellence in Service Basic
Telephone Courtesy and Customer Service

Subject breakdown

Introduction to Computers
Getting To Know PCs and The Windows 8 Interface
Using Modern Apps And Navigation Features
Working With Desktop Applications
Using Internet Explorer 10
Customizing The Windows 8 Environment
Using Windows 8 Security Features

Organisational Communication
Communication Basics
Leadership And Motivation
Relational Context And Organizations
Technology In The Workplace
Context, Stress And Managerial Tools
Innovation And Change
Power, Politics, And Diversity

Excellence in Service Basic
Customer Service Fundamentals
Customer Service Skills
Customer Management
Customer Communication

Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing The Customers Perception