The business duties of a receptionist may include answering visitors’ enquiries and its products or services, directing visitors to their destinations, sorting and handing out mail, and answering incoming calls on multi-line telephones.

Deposit : R1,687.00

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 Mode of delivery: 

Distance learning


Introduction to Computers
Organisational Communication
Excellence in Service Basic
Telephone Courtesy and Customer Service


Subject breakdown

Introduction to Computers
Getting To Know PCs and The Windows 8 Interface
Using Modern Apps And Navigation Features
Working With Desktop Applications
Using Internet Explorer 10
Customizing The Windows 8 Environment
Using Windows 8 Security Features

Organisational Communication
Communication Basics
Leadership And Motivation
Relational Context And Organizations
Technology In The Workplace
Context, Stress And Managerial Tools
Innovation And Change
Power, Politics, And Diversity

Excellence in Service Basic
Customer Service Fundamentals
Customer Service Skills
Customer Management
Customer Communication

Telephone Courtesy and Customer Service
Quality Customer Service
Proper Telephone Skills
Understanding Customer Needs
Managing The Customers Perception

Course starting dates: 

You can register and start studying this course at any time as registration is open all year round.


Admission requirements:

The ability to read and write in English.

Learners must be at least 16 years of age.




 Course type: Short Course

  Certification: Certificate confirming course completion

  Certification issued by: Optimi College



Assessment information:







Course fee: R4,820.00

Course Deposit: R1,687.00

Monthly instalment: R522.17

Payment duration: 6 Months

Study duration: 8 Months

 Online Classroom Access Dedicated Client Engagement Support
Study Material and Courier Delivery Included
 Tutor Support


Deposit : R1,687.00