CompTIA A+ (IT Technician)

Course code: C01068

This course is intended for:

Candidates who wish to enter the IT professional field and require IT Technician training to get them started with a career in technical support. CompTIA A+ is a core certification and regarded as an entry-level competency to proceed to one of two CompTIA Career Pathways: Infrastructure or Cybersecurity.

You will learn the following skills:

• Hardware: Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce.
• Operating Systems: Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
• Software Troubleshooting: Troubleshoot PC and mobile device issues including common OS, malware and security issues.
• Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO.
• Troubleshooting: Troubleshoot real-world device and network issues quickly and efficiently.
• Security: Identify and protect against security vulnerabilities for devices and their network connections.
• Mobile Devices: Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users.
• Virtualization and Cloud Computing: Compare and contrast cloud computing concepts and set up client-side virtualization.
• Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism.

Possible career options include:

• Help Desk Technician
• IT Specialist
• Field Service Technician
• IT Support Manager
• Business Analyst Data Support Technician
• Technical Support Specialist
• Managed Service Provider Personnel
• IT Server Technician

Modules and topics covered:

CompTIA A+ 220-1101 (Core 1)

CompTIA A+ (220-1101): Installing Hardware & Display Components
CompTIA A+ (220-1101): Mobile Device Accessories & Network Connectivity
CompTIA A+ (220-1101): Networking Fundamentals
CompTIA A+ (220-1101): Wireless Networking & Services
CompTIA A+ (220-1101): Networking Concepts & Configurations
CompTIA A+ (220-1101): Cable Types & Connectors
CompTIA A+ (220-1101): RAM & Storage Solutions
CompTIA A+ (220-1101): Motherboards, CPUs, and Add-on Cards
CompTIA A+ (220-1101): Power Supplies
CompTIA A+ (220-1101): Multifunction Devices & Printer Consumables
CompTIA A+ (220-1101): Cloud Computing Concepts
CompTIA A+ (220-1101): Client-side Virtualization
CompTIA A+ (220-1101): Best Practices for Resolving Problems
CompTIA A+ (220-1101): Troubleshooting and Resolving Printer Issues
CompTIA A+ (220-1101): Troubleshooting Wired & Wireless Networks

CompTIA A+ 220-1102 (Core 2)

CompTIA A+ (220-1102): Desktop, Server, & Mobile Operating Systems
CompTIA A+ (220-1102): Linux, macOS, & Windows File Systems
CompTIA A+ (220-1102): Operating System & Network Management
CompTIA A+ (220-1102): Physical Security Measures
CompTIA A+ (220-1102): Wireless Security Protocols & Authentication Methods
CompTIA A+ (220-1102): Malware Detection, Removal, & Prevention
CompTIA A+ (220-1102): Social Engineering Attacks
CompTIA A+ (220-1102): Operating System Security Best Practices
CompTIA A+ (220-1102): Mobile & Embedded Device Security
CompTIA A+ (220-1102): Securing SOHO Networks & Browser Security
CompTIA A+ (220-1102): Windows OS Problems & Personal Computer Security
CompTIA A+ (220-1102): Best Practice Procedures for Malware Removal
CompTIA A+ (220-1102): Mobile OS Application & Application Security Issues
CompTIA A+ (220-1102): Information Management & Change Management Processes
CompTIA A+ (220-1102): Backup & Recovery Methods
CompTIA A+ (220-1102): Safety Procedures & Environmental Impacts
CompTIA A+ (220-1102): Communication Techniques, Licensing, & Policy Concepts