CompTIA A+ (IT Technician)

R3 339.00

An IT Technician is responsible for managing the computer and network systems of a company. Their responsibilities involve resolving computer hardware and software problems, establishing computer networks, and helping employees and customers with IT issues.

Online books Digital learning
Clock Start anytime
Study duration (Months)
Computer Skillsoft LMS access
People Industry partner: CompTIA
Certificate Certified by Optimi College

Course code: C01068

 

This course is intended for:

Candidates who wish to enter the IT professional field and require IT Technician training to get them started with a career in technical support. CompTIA A+ is a core certification and regarded as an entry-level competency to proceed to one of two CompTIA Career Pathways: Infrastructure or Cybersecurity.

 

You will learn the following skills:

  • Hardware: Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce.
  • Operating Systems: Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
  • Software Troubleshooting: Troubleshoot PC and mobile device issues including common OS, malware and security issues.
  • Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO.
  • Troubleshooting: Troubleshoot real-world device and network issues quickly and efficiently.
  • Security: Identify and protect against security vulnerabilities for devices and their network connections.
  • Mobile Devices: Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users.
  • Virtualization and Cloud Computing: Compare and contrast cloud computing concepts and set up client-side virtualization.
  • Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism.

 

Possible career options include:

  • Help Desk Technician
  • IT Specialist
  • Field Service Technician
  • IT Support Manager
  • Business Analyst Data Support Technician
  • Technical Support Specialist
  • Managed Service Provider Personnel
  • IT Server Technician

 

Modules and topics covered:

CompTIA A+ 220-1101 (Core 1)

CompTIA A+ 220-1101: Installing Hardware and Display Components
CompTIA A+ 220-1101: Laptops Features and Mobile Device Types
CompTIA A+ 220-1101: Accessories and Mobile Device Synchronization
CompTIA A+ 220-1101: Mobile Device Network Connectivity and Application Support
CompTIA A+ 220-1101: TCP and UDP ports
CompTIA A+ 220-1101: Networking
CompTIA A+ 220-1101: Configuring a Wired/Wireless Network
CompTIA A+ 220-1101: Wireless Networking Protocols
CompTIA A+ 220-1101: Network Hosts
CompTIA A+ 220-1101: Implementing Network Concepts
CompTIA A+ 220-1101: Network Types
CompTIA A+ 220-1101: Networking Tools
CompTIA A+ 220-1101: Basic Cable Types
CompTIA A+ 220-1101: Connectors
CompTIA A+ 220-1101: Random Access Memory
CompTIA A+ 220-1101: Storage Solutions
CompTIA A+ 220-1101: Working with Motherboards, CPUs, & Add-On Cards
CompTIA A+ 220-1101: Working with Peripheral Devices
CompTIA A+ 220-1101: Power Supplies
CompTIA A+ 220-1101: Common Devices
CompTIA A+ 220-1101: Custom PC configuration
CompTIA A+ 220-1101: SOHO Devices
CompTIA A+ 220-1101: Printers
CompTIA A+ 220-1101: Cloud Computing
CompTIA A+ 220-1101: Virtualization
CompTIA A+ 220-1101: Resolving Problems
CompTIA A+ 220-1101: Troubleshooting
CompTIA A+ 220-1101: Troubleshooting Printers

CompTIA A+ 220-1102 (Core 2)

CompTIA A+ 220-1102: Comparing Common Operating Systems
CompTIA A+ 220-1102: Microsoft Operating System Installation & Upgrade
CompTIA A+ 220-1102: Microsoft Command Line Tools
CompTIA A+ 220-1102: MS Operating System Administrative Tools
CompTIA A+ 220-1102: Windows Control Panel Utilities
CompTIA A+ 220-1102: Application Installation, Networking, & Tools
CompTIA A+ 220-1102: Security Fundamentals
CompTIA A+ 220-1102: Critical Security Concepts
CompTIA A+ 220-1102: Software Troubleshooting
CompTIA A+ 220-1102: Operational Procedures Best Practices
CompTIA A+ 220-1102: System Utilities

Academic grade: No minimum school pass requirements or formal prerequisites, but it is recommended that candidates have 9-12 months of hands-on experience in the lab or field.

Language: Proficiency in English (course material and support only available in English).

Expertise level: Beginner.

Equipment: Access to a PC or laptop with a reliable internet connection.

Effort: Self-paced learning online.

Course type: Industry endorsed

Industry partner: CompTIA

Certification: Certificate confirming course completion.

Certification issued by: Optimi College

Assessment information:

  • Online assessments via the Skillsoft Learner Management System.
  • At the end of the course, students can request a certificate of course completion.
  • Students who then opt to proceed with the external industry exam(s) are directed to the relevant vendor.

 

Exam information:

  • External industry exams: CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2)
  • Exam format: A combination of multiple choice and performance-based questions.
  • Duration: 90 minutes per exam
  • Number of questions: Maximum of 90 per exam
  • Passing score: 675 for Core 1 and 700 for Core 2 (on a scale of 100-900)
  • Delivery method: Pearson VUE testing centre or online proctored exam.
  • Exam fees: Not included in the course fee.

 

Certification overview:

Infrastructure pathway

CompTIA ITF+

CompTIA A+

CompTIA Network+

CompTIA Security+

CompTIA Server+ or CompTIA Linux+

CompTIA Cloud+

 Cybersecurity pathway

CompTIA ITF+

CompTIA A+

CompTIA Network+

CompTIA Security+

CompTIA PenTest+ or CompTIA CySA+

CompTIA CASP+

 Data and Analytics pathway

CompTIA Data+

Course fee: R3 339.00

Deposit: R1 300.00

Monthly instalment: R407.80

Payment duration: 5 months

Study duration: We recommend a total of 60 hours of study, e.g. study 1 hour per day and complete your course in 2 months.

Skillsoft course access: 12 months

Dedicated support team

We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.

Exam booking assistance

Depending on your chosen course you will either receive advice or assistance in booking certain exams yourself, or our exam team will make a booking on your behalf. Our team will advise you on the venue closest to you, assist with booking a seat, and confirm the time, date and logistics for your exam sitting. Optimi College also offers discounted exam vouchers for numerous IT certification exams.

Skillsoft Learner Management System (LMS) access

Skillsoft is an online learning management system that offers all students enrolled for any of our IT Academy courses compelling content, interactive videos, quizzes, mentoring and practical simulations/virtual labs. The platform allows students to learn at their own pace.

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