Course fee: R15 900.00
Deposit: R1 600.00
Monthly instalment: R1 300.00
Payment duration: 11 months
Study duration: 12 months
Further Education and Training Certificate: Information Technology: Technical Support (SAQA ID: 78964)
R15 900.00
This MICT SETA-accredited NQF level 4 qualification is designed to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, so that learners are equipped for initial employment in the computer industry.
 Distance & digital learning |
 Start anytime |
 Study duration (Months) |
 Online classroom access |
 Quality council: QCTO |
 Certified by MICT SETA |
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Course code: C01265
Qualification overview:
A qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in one of the following Systems Support fields:
Hardware and Infrastructure Support for Personal Computers
Hardware and Infrastructure Support for Office Products
Data Communications and Networking
The qualification is designed to:
Provide a foundational qualification for people who are pursuing a career in the computer industry, or related fields. People with this qualification have an introductory level of understanding about computer industry concepts and/or are able to work in areas of Information Technology with little technical complexity.
Examples of the areas covered are entry-level hardware, software, electronics and network support, on mainly (but not limited to) desktop and hand-held devices and local area networks.
Qualification components:
Fundamental unit standards: 56 credits
Core unit standards: 77 credits
Elective unit standards: 30 credits
Modules and topics covered:
Module 1
14921: Describe the types of computer systems and associated hardware configurations
114636: Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
14963: Investigate the use of computer technology in an organisation
Module 2
14920: Participate in groups and/or teams to recommend solutions to problems
14927: Apply problem solving strategies
14944: Explain how data is stored on computers
14922: Demonstrate knowledge of the principles of electronic logic for computing
14917: Explain computer architecture concepts
7468: Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
9016: Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
Module 3
9015: Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
119469: Read/view, analyse and respond to a variety of texts
119459 : Write/present/sign for a wide range of contexts
119462: Engage in sustained oral/signed communication and evaluate spoken/signed texts
119457: Interpret and use information from texts
119465 : Write/present/sign texts for a range of communicative contexts
119472: Accommodate audience and context needs in oral/signed communication
119467: Use language and communication in occupational learning programmes
119457: Interpret and use information from texts
119465: Write/present/sign texts for a range of communicative contexts
119472: Accommodate audience and context needs in oral/signed communication
119467: Use language and communication in occupational learning programmes
9015: Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
Module 4
12154: Apply comprehension skills to engage oral texts in a business environment
25210: Handle a range of customer complaints
14926: Describe information systems departments in business organisations
10313: Comply with service levels as set out in a Contact Centre Operation
Module 5
14934: Demonstrate an understanding of hardware components for personal computers or handheld computers
14929: Describe computer cabling
14939: Assemble a personal computer or handheld computer and peripherals from modules
14950: Install a personal computer or handheld computer and peripherals
14943: Install system software and application software for a personal computer or hand-held computer
Module 6
14908: Demonstrate an understanding of testing IT systems against given specifications
14913: Explain the principles of computer networks
14940: Repair a personal computer or hand-held computer to module level
14935: Repair peripherals for a personal computer or handheld computer to module level
14919: Resolve computer user’s problems
14938: Resolve technical computer problems
Academic grade: A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 3 (equivalent to Grade 11).
Language: Proficiency in English.
Expertise level: Beginner to intermediate. Learning assumed is the ability to use a personal computer competently.
Equipment: Access to a PC or laptop with a reliable internet connection.
Effort: Self-paced learning online.
Course type: Accredited
Quality assurance partner: MICT SETA
Quality council: QCTO
SAQA ID: 78964, NQF Level 4
Minimum credits: 163
Certification: Further Education and Training Certificate: Information Technology: Technical Support
Certification issued by: MICT SETA
Assessment information:
Learner competency is determined based on the Portfolio of Evidence (PoE) submitted.
Portfolio of Evidence (PoE) information:
- 70% practical and 30% theory (workshop)
- Theory contact time: 441 hours required for formal learning
- Workplace: 1029 hours required for workplace practice and transferring the learning. Formative assessment activities are included in the workplace learning time.
- Total notional hours: 1470 = 147 unit standard credits
Exit level outcomes:
A learner will be able to:
- Communicate effectively with fellow IT staff and users of information systems.
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
- Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
- Demonstrate an understanding of computer technology principles.
- Select and use materials and equipment safely for technological purposes.
- Work effectively as a team member within a support team.
- Carry out, under supervision, a small size task to demonstrate knowledge of techniques and skills needed in one or more of the following areas of majoring/specialisation:
- Hardware and Infrastructure Support for Personal Computers
- Hardware and Infrastructure Support for Office Products
- Data Communications and Network Support
Articulation options:
Upon successful completion of the qualification, the learner will understand the role of a Systems Support Technician and be able to competently carry out the exit level outcomes of the qualification, in a business environment.
The purpose of this qualification is stated as being a foundational qualification at the Further Education and Training band (level 4), allowing for further study in Information Technology and related fields at Higher Education levels. This will allow the qualified learner to progress to further qualifications either in Systems Support or other IT domains, or in other related industries where IT is a key component.
In particular, this qualification has been designed to allow entry into either the National Certificates in Systems Support at NQF level 5 or the National Certificate in Systems Development at NQF level 5, but can also be used as foundational to other IT qualifications that will be defined in future.
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Dedicated lecturer
Your dedicated lecturer has extensive subject knowledge and can offer valuable advice on how to fully immerse yourself in the learning material for a more effective learning experience. We encourage students to actively engage in their studies, and our lecturers are there to provide optimal instruction and guidance every step of the way.
Online classroom access
The Online Classroom is easily accessible from your cell phone or PC. You have access to a range of resources and facilities, designed to support your learning journey. You can also submit assignments on the Online Classroom. Managing your assignments is simple, fast, and reliable.
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