Course fee: R15 900.00
Deposit: R1 600.00
Monthly instalment: R1 300.00
Payment duration: 11 months
Study duration: 12 months
National Certificate: Information Technology: Systems Support (SAQA ID: 48573)
R15 900.00
This MICT SETA-accredited NQF level 5 qualification is designed to develop learners with the requisite competencies against the skills profile for the systems support career path so that qualified learners are equipped for initial employment and can gain entry into the field of networking and systems support.
 Distance and digital learning |
 Start anytime |
 Study duration (Months) |
 Online classroom access |
 Quality council: QCTO |
 Certified by MICT SETA |
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Course code: C01264
Qualification overview:
A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.
The qualification is designed to:
- Provide qualified learners with an undergraduate entry into the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer Science
- Prepare qualified learners for initial employment in the computer industry.
- Allow qualified learners to gain membership of registered professional bodies in the ICT industry.
Qualification components:
- Fundamental unit standards: 40 credits
- Core unit standards: 77 credits
- Elective unit standards: 30 credits
Modules and topics covered:
Personal Development
114076: Use computer technology to research a computer topic
10135: Work as a project team member
114183: Apply the principles of resolving problems for single-user and multi-user computer operating systems
114051: Conduct a technical practitioners meeting
114055: Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
114059: Demonstrate an understanding of estimating a unit of work and the implications of late delivery
114050: Explain the principles of business and the role of information technology
8252: Writing business reports in retail/wholesale practices
Networking Concepts, Architecture and Standards
114074: Demonstrate an understanding of different computer network architectures and standards
114061: Demonstrate an understanding of Wide Area Computer Networks (WANs), comparing them with Local Area Networks (LANs)
114072: Install and commission a local area computer network
Client Server Networking
114054: Administer a local area computer network
114046: Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
114060: Demonstrate an understanding of local area computer networks, by installing a networked workstation
114075: Design a local area computer network for a departmental office environment
Enterprise System Management and LAN Development
114058: Demonstrate an understanding of the concepts of multi-user computer operating systems
114047: Install and configure a multi-user networked operating system
114053: Monitor and maintain a multi-user networked operating system
Configure, Operate and Administrate Servers and Computer Peripherals
114052: Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
114056: Describe enterprise systems management and its role in IT systems support
114066: Test networked IT systems against given specifications
Server Infrastructure
114065: Maintain and repair a server computer to module level
114045: Operate an enterprise server computer system
114063: Install a server computer and peripherals
114069: Administer security systems for a multi-user computer system
Academic grade: A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 4 (equivalent to Grade 12).
Language: Proficiency in English.
Expertise level: Beginner to intermediate. Learning assumed is the ability to use a personal computer competently.
Equipment: Access to a PC or laptop with a reliable internet connection.
Effort: Self-paced learning online.
Course type: Accredited
Quality assurance partner: MICT SETA
Quality council: QCTO
SAQA ID: 48573, NQF Level 5
Minimum credits: 147
Certification: National Certificate: Information Technology: System Support
Certification issued by: MICT SETA
Assessment information:
Learner competency is determined based on the Portfolio of Evidence (PoE) submitted.
Portfolio of Evidence (PoE) information:
- 70% practical and 30% theory (workshop)
- Theory contact time: 441 hours required for formal learning
- Workplace: 1029 hours required for workplace practice and transferring the learning. Formative assessment activities are included in the workplace learning time.
- Total notional hours: 1470 = 147 unit standard credits
Exit level outcomes:
A learner will be able to:
- Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
- Understand the role of technology in the business context.
- Demonstrate basic application support skills
- Demonstrate operating system support skills
- Demonstrate network support skills
- Relate business problems and information technology solutions
- Demonstrate appropriate technical reporting skills
- Demonstrate appropriate customer care in the context of IT support
- Function appropriately in a change management process within a support team
- Demonstrate hardware support skills for server computers
- Demonstrate an understanding of Systems Support contextualised within a selected work area.
Articulation options:
Upon successful completion of the qualification, the qualifying learner will have a thorough understanding of the role of an IT Systems Support person and be able to competently carry out the exit level outcomes of the qualification, in a business environment.
A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support or in any other related vertical or enabled markets.
This qualification was developed to allow for further study in Information Technology and related fields at Higher Education levels. It will allow the qualified learner to progress to further qualifications either in Systems Support or other IT domains, or in related industries where IT is a key component. In particular, this qualification has been designed to allow entry into the National Diploma in Systems Support at NQF level 5 and into current tertiary qualifications at National Diploma level.
Dedicated support team
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Dedicated lecturer
Your dedicated lecturer has extensive subject knowledge and can offer valuable advice on how to fully immerse yourself in the learning material for a more effective learning experience. We encourage students to actively engage in their studies, and our lecturers are there to provide optimal instruction and guidance every step of the way.
Online classroom access
The Online Classroom is easily accessible from your cell phone or PC. You have access to a range of resources and facilities, designed to support your learning journey. You can also submit assignments on the Online Classroom. Managing your assignments is simple, fast, and reliable.
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