Our student support
Our goal is to help our students succeed and achieve their educational dreams. For this reason, we have full-time staff that are available via email, phone call, WhatsApp and scheduled webinars to answer student queries and provide guidance. We are also constantly developing additional resources to assist our students, all of which can be conveniently accessed via our online classroom.
Explore the wide range of value-added benefits tailored to each course, giving you even more reasons to choose Optimi College as your study destination.
Student Support
Educational Planners
Our team of Educational Planners consists of experienced professionals with diverse expertise in the field of education. They will be your first point of contact when making an enquiry at Optimi College, and you can count on them to guide you towards the perfect course that aligns with your goals and interests.
Client Services
We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.
Lecturers and Coordinators
Depending on your chosen course you will be assigned either a dedicated lecturer or a coordinator. These academic advisors are available to offer their support during office hours. They possess extensive subject knowledge and can offer valuable advice on how to fully immerse yourself in the learning material for a more effective learning experience. We encourage students to actively engage in their studies, and our lecturers and coordinators are there to provide optimal instruction and guidance every step of the way.
Exam Booking Assistance
Depending on your chosen course you will either receive advice or assistance in booking certain exams yourself, or our exam team will make a booking on your behalf. For national qualifications we partner with several exam centres across South Africa. Our exam team will advise you on the venue closest to you, assist with booking a seat, and confirm the time, date and logistics for your exam sitting. These exam centres are subject to change due to the availability of the specific centres. The relevant exam fees will apply to all students. For all other courses with online exams our exam team can provide guidance on buying exam vouchers and booking exam sittings. The relevant exam fees will apply to all learners.
Orientation Session
The orientation experience will set you up for academic success and assist you in your transition to distance and digital learning at Optimi College. You will receive an invite to a recorded or live virtual meeting. The aim of this session is to give you information about your course and also answer frequently asked questions. The ability to simply ask fellow classmates how to access services or asking for support is difficult for off-campus students. Online orientations bridge this gap.
Online Student Check-ins
Our priority is to assist students in reaching their goals. For some of our courses, students might require additional assistance and we provide that in the form of monthly morning check-in sessions. These sessions create a comfortable environment for students to connect with their lecturers and discuss any questions or concerns they may have. We understand that distance and digital learning students may feel isolated, which is why we have designed these check-in sessions to keep them motivated and provide much-needed guidance.
Deep Dive Sessions
Deep Dive Sessions (also referred to as bootcamps) are focused sessions where students review fundamental principles and concepts of speciality modules or subjects to prepare them for an exam. The interactive online session is presented by your lecturer and allows students to identify learning areas where they need more guidance. This additional resource is applicable to specific Commerce and Technical Academy courses.
Additional Resources
Online Classroom
The Online Classroom is easily accessible from you cell phone or PC. You have access to a range of resources and facilities online, designed to support your learning journey. You can also submit assignments on the Online Classroom. Managing your assignments are simple, fast, and reliable.