Our student support

Our goal is to help our students succeed and achieve their educational dreams. For this reason, we have full-time staff that are available via email, phone call, WhatsApp and scheduled webinars to answer student queries and provide guidance. We are also constantly developing additional resources to assist our students, all of which can be conveniently accessed via our online classroom.

Explore the wide range of value-added benefits tailored to each course, giving you even more reasons to choose Optimi College as your study destination.

Student Support

Educational Planners 

Our team of Educational Planners consists of experienced professionals with diverse expertise in the field of education. They will be your first point of contact when making an enquiry at Optimi College, and you can count on them to guide you towards the perfect course that aligns with your goals and interests. 

Client Services 

We understand that students may require guidance and support to navigate the learning journey, and our Client Services team is always ready to assist them in every possible way. Our team is readily available during office hours and can be contacted via email, phone, WhatsApp and social media.  

Lecturers and Coordinators

Depending on your chosen course you will be assigned either a dedicated lecturer or a coordinator. These academic advisors are available to offer their support during office hours. They possess extensive subject knowledge and can offer valuable advice on how to fully immerse yourself in the learning material for a more effective learning experience. We encourage students to actively engage in their studies, and our lecturers and coordinators are there to provide optimal instruction and guidance every step of the way. 

Exam Booking Assistance

Depending on your chosen course you will either receive advice or assistance in booking certain exams yourself, or our exam team will make a booking on your behalf. For national qualifications we partner with several exam centres across South Africa. Our exam team will advise you on the venue closest to you, assist with booking a seat, and confirm the time, date and logistics for your exam sitting. These exam centres are subject to change due to the availability of the specific centres. The relevant exam fees will apply to all students. For all other courses with online exams our exam team can provide guidance on buying exam vouchers and booking exam sittings. The relevant exam fees will apply to all learners. 

Orientation Session 

The orientation experience will set you up for academic success and assist you in your transition to distance and digital learning at Optimi College. You will receive an invite to a recorded or live virtual meeting. The aim of this session is to give you information about your course and also answer frequently asked questions. The ability to simply ask fellow classmates how to access services or asking for support is difficult for off-campus students. Online orientations bridge this gap.

Online Student Check-ins

Our priority is to assist students in reaching their goals. For some of our courses, students might require additional assistance and we provide that in the form of monthly morning check-in sessions. These sessions create a comfortable environment for students to connect with their lecturers and discuss any questions or concerns they may have. We understand that distance and digital learning students may feel isolated, which is why we have designed these check-in sessions to keep them motivated and provide much-needed guidance.

Deep Dive Sessions 

Deep Dive Sessions (also referred to as bootcamps) are focused sessions where students review fundamental principles and concepts of speciality modules or subjects to prepare them for an exam. The interactive online session is presented by your lecturer and allows students to identify learning areas where they need more guidance. This additional resource is applicable to specific Commerce and Technical Academy courses.

Additional Resources

Online Classroom

The Online Classroom is easily accessible from you cell phone or PC. You have access to a range of resources and facilities online, designed to support your learning journey. You can also submit assignments on the Online Classroom. Managing your assignments are simple, fast, and reliable.

Mobile App
Optimi College is currently developing a mobile app that will greatly benefit you as you prepare for your forthcoming exams. The app is designed to provide a wealth of resources and support that will help you achieve success in your studies. Stay tuned for updates and get ready to take advantage of this fantastic learning tool.
Skillsoft LMS
All students enrolled for any of our IT Academy courses will get login details for this platform. Skillsoft is an online learning management system that offers students compelling content, interactive videos, quizzes, mentoring and practical simulations/virtual labs. The platform allows students to learn at their own pace, making it easy to pick up learning where they left off. This cloud-based application is continuously updated. With 24/7 access and even a mobile app, learning can happen anywhere, anytime, and on any device. 
Live Online Lectures
A significant advantage of distance and digital learning is that it allows students to attend live online classes in the comfort of their homes or at work. These live sessions will enable you to interact with the lecturer through chats and makes it possible to connect with fellow learners. All live lectures are recorded and can be watched at a later stage. This additional resource is applicable to specific Commerce and Technical Academy courses.
Recorded Online Lectures
Our distance and digital learning courses provide easy access to various recorded lecturing sessions. With the convenience of using your cell phone or computer, you can engage in learning experiences at any time of the day. We understand the importance of flexibility in today’s world, and our courses are designed to cater to your needs. Plus, you can use multiple devices to access our instructional material. Let us help you make your learning journey as convenient and stress-free as possible! This additional resource is applicable to specific Commerce and Technical Academy courses.
Study Calendar
Our study calendar is a planner that allows you to manage time spent on studies and ensures that you set aside enough time for assignments, completing of tasks, and preparing for exams. The study calendar will highlight essential deadlines and milestones. This additional resource is applicable to specific Commerce and Technical Academy courses.